Elite Appraisal Services: Using technology to improve your customer experience
Here at Elite Appraisal Services we strive to be on the forefront of appraisal technology. From smart phones and tablets to laser measuring and GPS devices, we are always looking to find better, faster methods for appraising. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at (281) 997-9300 for appraisal orders in Brazoria County!
In recent years, appraisals are more difficult and require a different approach. We put quality first but we know that speed is when your looking for an appraisal we've found that the best place to save time is by adjusting our workflow. The appraisers that have continuously embraced new technology have been the ones able to bring their customers more accurate reports, better customer service and faster turnaround times.
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Simple online ordering
In the past, most of our orders were delivered via fax and were confirmed with phone calls once we arrived at the office. In this scenario, it might of taken far too long to hear back to see if the order could be taken. Things are quite a bit different different now. When an order is placed on the site, we receive a digital notification. We can even log into this site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Elite Appraisal Services understands that real estate is all about speed. We utilize our resources to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. By utilizing our website we can reduce the time it takes to finish your appraisal.
Delivery of appraisals as PDF files through email is definitely the standard these days. Generally our clients are most familiar with receiving PDFs attached to their email. It's much more efficient than previously, before the days of email. But,we've even been able to innovate report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had problems sending or receiving an email because it was too big? We provide a solution for those problems, too. When we send an appraisal, the client receives a link via email to retrieve the PDF. By bypassing email completely we get around any problems caused by file size. Best of all, the file is hosted on our site for 90 days. So if you lose the file, you can log back into our site and retrieve it - saving you time, since we won't even need re-send the report.
Efficient data gathering
Gathering the data for an appraisal is an in-depth process.. We spend quite a bit of time gathering the facts on the subject property, as well as the local market data and trends. Elite Appraisal Services employs technology to close the gap once again.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using a program for our phone that allows us to sketch a floorplan right on site. And instead of using an old tape measure, more and more appraisers are utilizing accurate laser measuring devices, making even hard to reach areas accesible.
We combine all of these different technologies to ensure the final report is complete and accurate, avoiding call-backs and revisions. This can be a real money saver for busy appraisal clients.
Simplified digital work files
It would be great if appraisers could complete an appraisal, give it to the client, and never be concerned with revisiting that report again. However, appraisals are created to show the condition of a property on the inspection date. Therefore, appraisers are obligated to retain their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Elite Appraisal Services leverages our embracing of technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we can pull up the entire file whenever it's needed and recall precisely what that job was about.
We wanted to give you a bit of insight into how we use technology daily. Employing the right software, gadgets, and a high level of customer service allows the appraiser to collect the right data and finish the report quickly and more accurately. The goal is to lower costs, and in turn provide you with faster appraisals.